This article explains who handles what and how to reach the right team.

Support for the QM Review Assistant Tool is split between Noodle and Quality Matters depending on the type of question.

Contact Noodle for:

• Technical issues with the tool (errors, evaluations not completing, problems accessing the tool in Canvas)
• Questions about your evaluation score or AI-generated results
• Feedback on scoring accuracy
• LTI installation or integration issues (contact your Canvas admin first, then escalate to Noodle if needed)

Noodle support: qualitymatters@support.noodle.com

Contact Quality Matters for:

• Questions about QM rubric standards and how to interpret them
• Membership tier or account questions
• Information about formal QM reviews or certification

Visit qualitymatters.org or reach out through your existing QM account contact.

Sending feedback during the beta

The QM Review Assistant Tool is in beta. Your feedback on scoring accuracy, usability, and recommendations directly shapes how the tool improves. The fastest way to flag something is the thumbs up or thumbs down on any report screen. For more detailed feedback, email qualitymatters@support.noodle.com and include the course name, evaluation number, and what you observed.

Need help? Contact us at qualitymatters@support.noodle.com